Nigeria’s telecom companies have commenced the implementation of the recently mandated harmonized codes by the Nigerian Communications Commission (NCC).
MTN, Airtel, GLO, and 9mobile have started notifying their millions of customers to use the new codes for transactions.
Recall that NCC said that from May 17, 2023, all old codes used to recharge, subscribe for data, and check balance, among others, will cease functioning.
The report also added that NCC asked telecom consumers to familiarise themselves with the new codes.
MTN messages to customers
In a message to customers on Thursday, May 18, 2023 trying to carry out transactions, MTN said:
“Y’ello, our codes have changed, and here are the new ones: Data plans – *312#, Airtime Recharge – *311#, Borrow Airtime/Data – *303#, Data Balance – *323#, Account Balance – *310#, Share Data – *321#, VAS – *305#, NIN – *996.”
List of all harmonised codes for telecommunication networks
300 is the code for Call Centre/Help Desk on all mobile networks
301 for voice Mail Deposit
302 for Voice Mail Retrieval
303 for Borrow Services
305 for STOP Service;
310 for Check Balance
311 is for credit recharge.
312 is for Data Plan
321 is for Share services.
323 is for Data Plan Balance
996 is now for verification of subscriber identity module (SIM) registration or NIN-SIM linkage.
2442 is retained for Do-Not-Disturb (DND) unsolicited messaging complaint management.
3232 is also retained for porting services, otherwise called mobile number portability.